Warranty & Defects Policy

Warranty & Defects Policy

 

At OnlyOne Royal, every item is handmade with exceptional attention to detail.

While we do not offer traditional product warranties, we proudly stand behind the quality of our craftsmanship.

 

Quality Guarantee

 

If your item arrives with a manufacturing defect or damage caused during shipping, we will gladly assist you.

Examples of covered defects:

• broken zipper

• faulty stitching

• hardware issues

 

What is not considered a defect

 

• minor variations in texture, pattern, or color

• natural handmade irregularities

• normal wear and tear

• damage caused by improper care, washing, or misuse

Handmade items may have slight variations — this is part of their unique character.

 

How to request assistance

 

If you believe your item has a defect, please contact us within 48 hours of delivery:

 onlyoneroyalcreations@gmail.com

 

Please include:

• order number

• detailed description

• clear photos of the issue and packaging

We will review your request and offer a suitable solution.

Solutions we may offer

• repair (if applicable)

• replacement (if available)

• partial refund

• full refund for confirmed defects

Important

This policy applies only to manufacturing defects.

For general returns and exchanges, please refer to our Return & Refund Policy.